Successes
- Designed and implemented an unprecedented medical practice model integrating academic and commercial medicine using consensus and criteria-based diagnostics, results-based QA programs, and unique comprehensive sub-sub-specialty development (diagnostic correlation with outside academic center review > 99.5% 2009-2018).
- Improved physician retention from 67% to 96% in four years.
- Increased physician productivity (as high as 50%) via workflow enhancements, educational activities, and technology improvements to reduce consultation time and repeat lab work.
- Reduced total cost of Medical Practice (per specimen) by 20% in 2 years.
- Implemented LEAN-based innovative lab redesign with various process enhancements, reducing accessioning discrepancies by 93% (to 0.006%), reducing labeling errors by 91% (to 0.03%), and reducing delayed reports to clinicians by 63% (to 8%).
- Performed due diligence for and integration of 3 company acquisitions and successfully transitioned through 2 company ownership changes, utilizing change management skills to maintain morale, engagement, and quality.